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Admission & Discharge Process / Insurance

Admission & Discharge Process

Keeping to our commitment of treating people well, we, at Aveksha, ensure that patients and their families have a
hassle-free hospital experience. To achieve the same, we have our customer care executive in place at every touch point, to hand hold you from admission through to discharge.

Admission Process:

Our customer care executives ensure that each patient gets a unique identification number (UHID). The patient/companions are escorted by the OPD assistant to the admission desk. Then, the admission desk carries out the following steps as listed below:

  • In-depth explanation about the procedure/room tariff
  • Estimated cost for the procedure in need

Patients with Insurance Cover:

  • A minimal advance is received, and pre-authorisation is sent to the insurance company.
  • The IP coordinator works with the insurance desk, on behalf of the patient/companions, to receive pre-authorisation as per eligibility.
  • The IP assistant escorts the patient/companions to the allotted floor, and introduces to the IP floor manager — the
    one-point contact for all concerns.
  • The IP floor manager guides the patient/companions to the assigned room, and orients them to the facilities provided.
  • The IP team takes the responsibility of coordinating with various departments: F&B, housekeeping, and diagnostics to ensure a safe and comfortable stay.

Discharge Process:

When the patient is ready for discharge, the process is actioned by the staff nurse.

  • All concerned departments are intimated
  • Discharge summary is prepared
  • Unused medicines are returned
  • Prescribed medicines are procured
  • Clearances from departments are received
  • Discharge medications are explained
  • items like thermometer are handed over
  • Feedback is collected

The final bill is handed to patient/companions, and is cleared via cash/credit card. In cases of patients with insurance cover, an immediate intimation is sent to the concerned TPA, with the final bill for final clearance, and coordinated by IP team.

Insurance

Aveksha Hospital is empanelled with some of the most reputed Third-party Administrators (TPAs), for providing cashless treatment to patients. The list of the TPAs empanelled are as listed below:

  • Star Health
  • Paramount
  • Future General
  • Genins
  • MD India
  • CIGNA TTK
  • Reliance
  • Medicare
  • E-Meditek
  • Ghpl
  • Bajaj Allianz
  • Cholamandalam
  • MedSave
  • Vidal
  • UHC
  • Medi Assist
  • Religare
  • MaxBupa
  • FHPL
  • Vipul
  • Hdfc Ergo
  • Apollo Munich
  • Aditya Birla Health Insurance Co Ltd
  • DHS
  • Heritage
  • IFFCO Tokio

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