Job Summary:
As a Customer Care Executive for Phone Calls at Aveksha Hospital, we are specifically seeking dynamic female candidates to join our dedicated Customer Care team. In this role, you will be the primary point of contact for patients and their families, providing compassionate and professional assistance over the phone. Your exceptional communication skills, empathy, and commitment to customer satisfaction will contribute to the overall positive experience of our callers. If you are a customer-focused individual and thrive in a healthcare environment, we invite qualified female candidates to apply.
Key Responsibilities:
Phone Call Handling:
- Manage inbound calls from patients, families, and stakeholders with professionalism and courtesy.
- Conduct outbound calls for follow-ups or information dissemination.
Information Dissemination:
- Provide accurate and timely information about hospital services, appointment scheduling, and general inquiries.
Issue Resolution:
- Address and resolve customer concerns or issues promptly and professionally, ensuring a positive resolution.
Appointment Scheduling:
- Assist patients in scheduling appointments, coordinating with relevant departments for availability.
Patient Assistance:
- Offer support to patients in understanding hospital procedures, preparing for appointments, and navigating the healthcare process.
Record Keeping:
- Maintain detailed and accurate records of customer interactions, feedback, and issues for further analysis and improvement.
Collaboration:
- Collaborate with other departments to ensure seamless communication and coordination in patient care.
Quality Assurance:
- Adhere to customer service standards, ensuring consistent and high-quality service delivery.
Qualifications:
- Bachelor’s degree in a relevant field or equivalent experience.
- Proven experience in customer service or a related role, preferably in the healthcare industry.
- Excellent verbal communication skills with a customer-centric approach.
- Strong problem-solving abilities and the ability to remain calm under pressure.
- Familiarity with medical terminology and hospital procedures is a plus.
